General Questions
What is the history of the brand?
The brand was founded in Paris with a simple and elegant philosophy, focusing on timeless design and quality materials. It has grown from a single store into a globally recognized name, always staying true to its original vision of understated style.
How can I stay informed about the latest news and collections?
To receive all our latest news and exclusive information, we invite you to register for our newsletter on our official website. You can also follow us on our official social media channels for daily updates and inspiration.
Online Shopping
How can I place an order on your website?
Select your items, add them to your shopping bag, and proceed to checkout. You will need to create an account or log in, then follow the steps to complete your order, including providing a delivery address and selecting a payment method.
What are the available payment methods?
We accept various secure payment options, including major credit cards and PayPal.
How can I check the status of my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s delivery status.
Can I modify or cancel my order after placing it?
We are unable to modify or cancel an order after it has been placed due to our automated processing system, which begins immediately to ensure speedy delivery.
What is your return policy?
We offer a return policy for items purchased online within a specified period. Items must be unworn, unwashed, and have all original tags attached. Please refer to our detailed return policy on our website for complete instructions.
Products & Sizing
How do I determine my correct size?
Please consult the size guide available on each product page for specific measurements corresponding to our sizes. The guide provides detailed information to help you select the perfect fit.
Are your products available in all stores?
Collection items may vary from one store to another. We recommend contacting a specific store directly to check the availability of a particular item before your visit.
Do you offer gift cards?
Yes, we offer electronic gift cards that can be purchased online and used on our website. They are delivered via email and never expire.
Delivery
What delivery options are available?
We offer several delivery options, including standard and express shipping. The available options and associated costs will be displayed during the checkout process.
Do you ship internationally?
Yes, we offer international shipping to numerous countries. Delivery charges and times vary depending on the destination.
Account & Newsletter
How do I create an account?
You can create an account directly during the checkout process or at any time by clicking on “My Account” on our website.
I forgot my password. What should I do?
Click on “My Account” and then on “Forgot your password?” You will receive an email with instructions to reset your password.
How can I unsubscribe from the newsletter?
You can unsubscribe at any time by clicking on the unsubscribe link located at the bottom of every newsletter we send.